Bill Armstrong, Author at Colorado Builder

(Photo: Lila Galimzianova, Dreamstime.com)

The rubber number—Managing warranty costs after closing

Managing the warranty process for any builder’s homeowners during the first year after closing can be tricky. Bill ArmstrongBill Armstrong

Most emergencies come down to educating the homeowners on what is normal. (Photo: Karenr, Dreamstime.com)

In our world of third-party warranty management, we have a definitive list of emergencies that qualify to dispatch a subcontractor

Many homeowners think that what they consider an emergency is an emergency for everyone. (Photo: Antonio Guillem, Dreamstime)

Warming weather essentially guarantees builders will get calls like these. Bill ArmstrongBill Armstrong is president of ProHome Colorado. He can

Builders need to be clear on what their clients' warranties cover.

Homeowners with a warranty claim believe that all calls are emergencies and are of course warrantable, meaning that the builder

Modular homes may have fewer warranty issues than site-built homes. (Photo: Chernetskaya, Dreamstime)

First-year warranty claims aren’t so much a result of home quality, but of buyer expectations. Bill ArmstrongBill Armstrong is president

Resolving homeowner claims is often more about education than repairs.

Resolving homeowner claims is often more about education than repairs. Bill ArmstrongBill Armstrong is president of ProHome Colorado. He can

Some homebuyers need a tough-love approach from their builders.

While builders will typically provide a workmanship warranty for one year, the relationship often lasts much longer. Bill ArmstrongBill Armstrong

Multifamily market pressure is finally easing.

The continued influx of people moving to the area has fueled our strong housing market. Bill ArmstrongBill Armstrong is president